- Customer Care
- eBook/access code Help
Happy New Year! We hope this finds you healthy and happy.
Currently the Co-op Bookstore is physically CLOSED to the public, however we are here to help with your textbooks needs however we can. You can reach us by phone or email during business hours, and you can order through our website 24/7 for either shipping or curbside pick-up options.
Orders must be placed online and can either be shipped for a flat $6 fee, or made available for curbside pick-up.
You will receive an order confirmation by email that we have received your order (please ensure email address is correct).
Orders to be shipped: We use Purolator for our courier option ($6 flat fee in Ontario). Orders will be processed and shipped within 3 days of purchase. You will recieve tracking information by email.
Orders for pick-up: You will receive an email confirming that your order is ready for pick-up. You may pick-up your order, after receiving the email, anytime during our business hours. Simply come to the front of Johnston Hall (facing the clock tower) and call us. You will need to wear a mask and provide photo ID. Please note that if you need someone else to pick-up your order we need that information in the Comments section when placing your order. If you are coming to campus you must fill out the University of Guelph Covid screening form found here: https://uoguelph.eu.qualtrics.com/jfe/form/SV_6lh1bNRMHDEU1OR
Stand-alone eBooks/access codes: Stand alone codes (those not part of a printed package) will be emailed to the email address provided on the order. Please check that your email address is correct. Please add email@example.com to your safe sender list. Check your inbox and junkmail folder. eBooks or access codes that come packaged with a physical book are NOT able to be emailed to you. You will get that code once you receive the book.
Delivery Standards: Jan 14th - all orders are processed within 24 hours of being placed. That means within 24 hours of ordering, your eBooks will be emailed to you, your books will be ready for pick-up, or they will be shipped out with the courier *Please note the courier runs Monday - Friday - orders placed Friday/Sat/Sun will be shipped the following Monday. We will try to exceed these expectations but this is the maximum time it will take to process an order during January.
Returns: All returns and exchanges need to be requested by email. Please include your order number, a description of the return and the reason. We will contact you with instructions. Please email firstname.lastname@example.org with the subject line: Return Request
Contact Us: Any concerns please email us at email@example.com. Emails sent to other accounts will take longer to get a response. You are welcome to call us at 519-821-2050 but please note that volume might make it difficult to get through. Email is currently the best method of contact.
Thanks for shopping at your Co-op Bookstore. Have a safe and successful semester!
Tip of the Day:
Hand sanitizer can be used for more than just hands! We routinely clean used books that come into the store, and you can easily sanitize most of your book covers at home with a dollop of hand sanitizer. Not too much, and only on glossy covers (do not use on matte paperbacks). Polish your covers with hand sanitizer and a tissue. For peace of mind and shiny books!