Store Info Winter 2022 semester

Happy New Year Gryphs!  

We start our semester remotely, once again, but we are here for you!  Our store is closed to in-person shopping but our service windows are open, for pick-up or ordering.  Our website is available 24/7 for ordering.  Orders can be arranged for  pick-up at Johnston Hall, curbside delivery at Johnston Hall, or delivery.  Search your course listings here:  W22 Course Listings

You are welcome to stop by the store with your schedule, and we can gather your books in the moment, however we are limited in our capacity and you might have to wait for this service.   Any questions give us a call at 519-821-2050. 

 

Current Hours of Operation:

monday - Friday 10am - 4pm

Saturday Jan 15th 10am - 4pm

 

ORDERING INFORMATION:

Orders may be placed online and can either be shipped, or picked-up at Johnston Hall.  You will receive an order confirmation by email that we have received your order (sent to the email address on the order - please ensure this email address is correct).

Orders to be shipped:  We use Purolator for our courier option ($6 flat fee in Ontario).   Orders will be processed and shipped the next business day (Mon - Fri).   You will recieve tracking information by email.   Should you prefer we can also use Expresspost.  International orders will be quoted best shipping options before the order is finalized.

Orders for pick-up:   Orders will be ready 24 hours after ordering for pick-up, or as soon as you receive an email confirming your order is ready for pick-up.  You may pick-up your order, after receiving the email, anytime during our business hours.   Orders can be picked up at the store's pick-up window, in the basement of Johnston Hall, or by calling/texting us when outside Johnston Hall and asking for curbside delivery.   You will need to wear a mask and provide photo ID in either case.  Please note that if you need someone else to pick-up your order we need that information in the Comments section when placing your order.  If you are coming to campus you must fill out the University of Guelph Covid screening form found here:  https://uoguelph.eu.qualtrics.com/jfe/form/SV_6lh1bNRMHDEU1OR

Stand-alone eBooks/access codes:  Stand alone codes (those not part of a printed package) will be emailed to the email address provided under Ship To on the order.  eBooks and all digital codes will be emailed as soon as order is completed.  Please check that your email address is correct.  Please add books@bookstore.coop to your safe sender list.  Check your inbox and junkmail folder.  eBooks or access codes that come packaged with a physical book are NOT able to be emailed to you.  You will get that code once you receive the book.

Delivery Standardsall orders are processed within 24 hours of being placed.  In fact we aim to deliver your order well within 24 hours.  At the height of our busy-ness it will take a maximum of 24 hours from placing your order to receiving your eBooks by email, having your books ready for pick-up, or ready for shipping  *Please note the courier and pick-up times are limited to weekdays - orders placed Friday/Sat/Sun will be shipped, or available for pick-up the following Monday.  

Returns:  eBooks and used books are non-returnable regardless of purchase dates.   New books, in unopened, undamaged condition are eligible for a full return within two weeks of purchase date.  Original receipt is required, as is original form of payment.   You may stop by the store with your receipt and book during operating hours to facilitate a return.   Alternatively you can email us to arrange to ship a return back to us.  Please include your order number, a description of the return and the reason.  We will contact you with instructions.  Please email books@bookstore.coop with the subject line: Return Request

Contact Us:  Any concerns please email us at books@bookstore.coop.  Emails sent to other accounts will take longer to get a response.  You are welcome to call us at 519-821-2050.  Our phone is answered during business hours (weekdays 10am - 4pm) or you may leave a message.  All messages will be responded to within 1 business day.

Thanks for shopping at your Co-op Bookstore. Have a safe and successful semester!

 

Tip of the Day:

Hand sanitizer can be used for more than just hands!  We routinely clean used books that come into the store, and you can easily sanitize most of your book covers at home with a dollop of hand sanitizer.  Not too much, and only on glossy covers (do not use on matte paperbacks).  Polish your covers with hand sanitizer and a tissue.  For peace of mind and shiny books!

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