- Customer Care
- eBook/access code Help
New books are eligible for return within 14 days of purchase if they remain in new, unused condition, and are accompanied by the receipt. eBooks and used books are final sale, as are custom pubs and technology. Please read full return terms and conditions below:
1. Books sold as NEW are returnable with 14 days of purchase with receipt - with the noted exceptions* and following conditions. Please note the non-returnable items list below.
2. Non-returnable items: USED books, coil-bound books, CUSTOM publications (includes lab manuals, coursepacks, repro books), eBooks (includes all digital access codes), Technology (includes iClickers, Dvds, CDs, calculators)
3. Please check purchases and receipt for accuracy and let us know within 48 hours if there is a mistake with the order. Do not open or use anything that might need to be returned.
4. We understand that stuff happens. Should you feel you have a compelling reason to return a non-returnable item please email us, explain the situation and ask what is possible.
To request a return, please stop by the store with the book and relevant receipt within the described time parameters, and with the purchasing card. Should you not be in the area and need to mail a return back to us you will need a return authorization number:
For return authorization please email email@example.com: Please use subject line 'return request' and add your name. Please indicate in email what the item is, why it needs to be returned and a copy/photo of your receipt or order confirmation. We will contact you with further questions or instructions. Thanks.
Any other questions please contact us. Thanks.