- Customer Care
- eBook/access code Help
Returns on NEW** textbooks within 14 days of purchase with receipt.
(** some restrictions apply)
1. Books sold as NEW are returnable with 14 days of purchase with receipt, with the noted exceptions* and following conditions. Please note the non-returnable items list below.
2. Non-returnable items: USED books, coil-bound books, CUSTOM publications (includes lab manuals, coursepacks, repro books), eBooks (includes all digital access codes), Technology (includes iClickers, Dvds, CDs, calculators)
3. Please check purchases and receipt for accuracy and let us know within 48 hours if there is a mistake with the order. Do not open or use anything that might need to be returned.
4. We understand that stuff happens. Should you feel you have a compelling reason to return a non-returnable item please email us, explain the situation and ask what is possible.
For return authorization please email firstname.lastname@example.org: Please use subject line 'return request' and add your name. Please indicate in email what the item is, why it needs to be returned and a copy/photo of your receipt or order confirmation. We will contact you with further questions or instructions. Thanks.