- Customer Care
- eBook/access code Help
When you purchase an eBook or access code from us you are sent a 12 digit alpha-numeric redemption code. You need to redeem this code for the publisher code. Do not enter this code directly into publisher sites.
You will immediately be emailed the publisher code for your product. Ignore the registration instructions provided with the publisher code. Almost all eBooks and access codes must be registered through your courselink. Please use the link provided in your course materials to register the publisher code.
Exceptions to the rule are 180 day subscription emails. When you redeem the code the second email will provide a link to download your eBook.
Please contact us if you have any problems with any of these products. We know registration can be a bit confusing and we're here to help.
Thanks and Happy Reading!