- Customer Care
1. When can I see my Fall book list?
The textbook information won't be confirmed & online until mid August. For most of the summer we're receiving information from professors & getting ready for the Fall term.
2. How does the 1st year textbook reservation service work?
It's easy. Just enter your course numbers on our online form & submit it! Your order is immediately placed in a virtual queue, providing you priority access. (Any used books that we have are reserved first for pre-orders.) Right before Labour Day weekend, our staff will pick & pack your order and have it ready for you on Move-In weekend.
3. Do I have to pay for my books now?
No payment is needed. Don't pay a dime until you get to campus & decide what you want. We accept Debit Cards, VISA, Mastercard, Co-op Textbook Card, Cash or Cheques. (not the UofG Textbook plan)
4. Do you take the Textbook Plan?
5. How are you different?
Co-operatively owned & operated by the students of Guelph. We're a separate & independent bookstore providing supplies & services at best possible prices on campus since 1913. And we're a Co-op-which means you can become a member & save even more on our Co-op prices! Personalized full counter service, Textbook Guarantee, Co-op Membership, Fair Return Policies & a Bookstore Guarantee are unique to the Co-op Bookstore. Bring us your course information and we'll get your books for you.
6. When do I get my books?
Swing by the Co-op Bookstore after you settle in to campus. We're specially open over Move-In weekend from Sat. Sept 1st-Mon. Sept. 3rd. for 1st year students & their families or supporters. Our friendly staff will be ready with your order. They'll review it with you, explain your options and allow you to add or remove any titles.
7. How does the Co-op membership work?
Our Co-op membership will immediately save you a further 5% discount on our sticker prices. The $15 fee covers 4 years; Fall, Winter and Summer semesters. A Co-op membership will save you money indeed. And you don't have to pay for it in advance!
8. Do I need to buy a membership ahead of time?
Not at all. You can add it to your 1st purchase & we'll apply a 5% discount right away.
9. What is so special about the Co-op Bookstore?
We're the original Bookstore on campus and the oldest student Co-op in Canada. We have a student-controlled Board of Directors. Our full counter service store provides one-to-one customer service, selling textbooks and course materials at the best possible prices. Helping students is what we do best!
10. Should I wait to go to my first class before I buy my books?
You don't need to wait! In order to have all your course materials ready & available by September, we have to order them well in advance of the new term. No worries. If a professor makes a late change with one of your books, come back & see us right away and we'll take care of you- that's our Textbook Guarantee!
P.S. I'm not sure what I'm doing- is it OK to call or email my questions?
Absolutely. We're always happy to help! Give us a call on our toll free # 1 800 869-2773 or send an email to firstname.lastname@example.org