- Customer Care
1. How do I know what books I need?
Go to your first class sessions and your professors will tell you what you need for course.... OR check out our course listings for an idea of what is needed.
2. Do you only sell used books?
We're frequently called the used Bookstore (because we have lots of used copies) but we carry all the new books, eBooks and digital access codes as well.
3. How do I pay for my books?
Co-op Bookstore accepts Debit, VISA, Mastercard, Co-op Textbook Card, Apple Pay, Cash or Cheques. We do not accept the textbook plan.
4. Why shop Co-op?
Co-operatively owned & operated by the students of Guelph we are the original (started in 1913!) bookstore on campus. Completely separate & independent from the University our mission is to provide ourselves (the students of Guelph) with best possible products and services. In this case textbooks. We offer personalized full counter service, Co-op Pricing, Co-op Membership, Fair Return Policies & a Bookstore Guarantee that is unique to the Co-op Bookstore. Bring us your course information and we'll get your books for you. Co-operative principles also ensure our business is run on triple bottom line accounting, balancing the needs of people and the environment, with any profit. Our Board of Directors is majority student membership meaning students make the decisions in our organization. On top of all of that we're just fun, friendly people who want to make your campus life easier.
5. How does the Co-op membership work?
Co-op membership is optional but it saves you an additional 5% on everything we sell to you for the next four years. It is a one-time fee of $15 to become a member. In addition to even greater Bookstore savings, you become a voting member of our Co-op, you can run for our Board of Directors, you can apply to live in Co-op housing, and you become part of the oldest tradition at Guelph!
6. Do I need to buy a membership ahead of time?
Not at all. You can add membership to any purchase & it will immediately apply the 5% discount.
P.S. I'm not sure what I'm doing- is it OK to call or email my questions?
Absolutely. We're always happy to help! Give us a call on our toll free # 1 800 869-2773 or send an email to firstname.lastname@example.org. Stop by the store anytime and talk to us in person. Helping students is what we do best.